If customers’ packages have not been shipped yet, you may send a request to our customer service team by email at firstname.lastname@example.org to get full refund. If your package has already been on the way or it has been received by your side, Please check our return policy
DOA and Wrong Item Claims
Please contact our customer service team by email at email@example.com with a description of the problem along with your order number. "Defective on Arrival" (DOA) and "Wrong Item" claims must be reported to us within 72 hours from the delivery time.
IRONCK online shop makes sales based the excellent designs and proven reliability. We have a QA team to test that your ordered products are functioning correctly before they are packed and sent to you, so our product quality is guaranteed. However, If you are not satisfied with the items you received, it is easy for you to exchange or refund.
Here's what to do:
1.Items must be returned with original packaging, manuals, and all accessories and documents provided by the manufacturer.
2.Items received should be unused, undamaged and in the original package.
3.Create a request by visiting this link: contact us
4.If a product is DOA or shipped incorrectly, IRONCK covers all shipping charges. For all the other cases of returns, a staff will charge you the actual shipping costs incurred.
5.Our customer service team will send you a pre-paid shipping label. Note that the returning package must be postmarked within 14 calendar days from the date you received.
6.You will receive a confirmation email as soon as returning packages arrive.Meanwhile, money will be refund in 24 business hours.