Delivery Area
At the moment, our products are for US Market ONLY.（EXCEPT PR,HI,AK STATE)
Our warehouses are located in the USA and your product. To make sure your order gets to you on time, your order will be fulfilled by the warehouse which is closest to your shipping address.
IRONCK uses the best carriers in the business. From the Secure Checkout page you'll see your item description, price and delivery timing.

Shipping
There are two key factors that affect the time you receive the item.

1) Order Processing Time
After receiving your order, the exact processing time varies depending on the item. Our warehouse always ship the in stock products in 24 working hours, but this can also be affected by the item's stock status. The inventory of those popular items will be updated quickly and our customer service team will promptly inform customers about their order status. Please do not worry.

2) Shipping Methods
Notice:
Due to the coronavirus outbreak and reduced staffs, the processing time will be a little longer than before. If you have any questions, please contact: support@ironck.com

Incomplete or Incorrect Address Submissions
Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit time or returned orders. We will not reship the order until it is returned to us by the courier and the customer needs to pay for the cost of reshipment.

Tax and Customs Duties

1) We don't charge any sales tax or export duties.

2) Please note that your order may be subject to import duties, taxes, tariffs, customs charges, DDP, VAT, and the like, once your package reaches your state.

3) Any and all import taxes and customs duties are the responsibility of the customer. Duties and taxes levied by the host country are beyond our control and scope.

IRONCK online shop makes sales based the excellent designs and proven reliability. We have a QA team to test that your ordered products are functioning correctly before they are packed and sent to you, so our product quality is guaranteed. However, If you are not satisfied with the items you received, it is easy for you to exchange or refund.

Here's what to do:
1.Items must be returned with original packaging, manuals, and all accessories and documents provided by the manufacturer.
2.Items received should be unused, undamaged and in the original package.
3.Create a request by visiting this link: contact us
4.If a product is DOA or shipped incorrectly, IRONCK covers all shipping charges. For all the other cases of returns, a staff will charge you the actual shipping costs incurred.
5.Our customer service team will send you a pre-paid shipping label. Note that the returning package must be postmarked within 14 calendar days from the date you received.
6. You will receive a confirmation e-mail as soon as returning packages arrived. Meanwhile, money will be refund in 24 business hours.

Restrictions:
·If products are altered or modified, warranty and money back satisfaction become void.

This privacy policy only applies to www.ironck.com (quoted as ‘Site’ below). We will comply with it, as well as applicable Privacy laws, when we gather and use information from users of the Site. We encourage you to read this Privacy Policy to understand how we collect information and what we do with the information we collect from you.
A. Information Collected
This privacy policy applies only to information collected on the Site. The information we collect depends on the context of your interactions with us, the choices you make, including your privacy settings, and the products and features you use on Site.

"Personal Identifiable Information" is the information that identifies you personally, such as your name, date of birth, address, telephone number, email address, or company name. The Site collects and stores the personally identifiable information that you have provided to us. Here are some examples of manners in which we may collect your personally identifiable information on the Site:

We may collect your first name, last name, address, email address, telephone number, company, country, and the type for your question or comment when you fill out a “Contact Us” form on our Site;

We may collect your first and last name, date of birth and email address if you choose to participate in our giveaway activities; We may collect your first and last name, your address, and your credit card and billing information if you make a purchase of a product or service.

If you are a customer, you will typically provide your name, address, email address, telephone number to be able to communicate with us about the products and services we offer to you. If you do not want us to collect your personal identifiable information, please do not provide it to us.

B. Use of Information Collected Via the Site
We use information that is collected on the Site primarily for the following purposes:

To respond to your enquiry, ask a question, contact you about your request or other reasons related to offering and improving our products and services;
To operate, evaluate, and improve our products and service;
To complete a transaction or service requested by you;
To perform market research;
To advertise and market our products and solutions;
To help us create and publish content most relevant to you;
To analyze our products and services and our Site;
To allow you access to limited-entry areas of the Site;
To improve our security and administer our Site.

C. Opt-Out
You have the right to opt-out of marketing communications we send you at any time. In addition to using our contact details below, for email marketing communications you can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you.
D. Changes to this Privacy Policy
We reserve the right to modify or amend this Privacy Policy at any time. If we make changes, we will notify you by revising the date at the top of this Privacy Policy and, in some cases, we may provide you with additional notice. We encourage you to review this Privacy Policy whenever you access our websites to stay informed about our information practices and the ways you can help protect your privacy.
E. Security
We will take reasonable measures to help secure your personal information from unauthorized access, use or disclosure in accordance with generally accepted principles for the storage of personal data. These measures are designed to provide a level of security appropriate to the risk of processing of your personal information. However, neither the Internet nor any form of electronic storage can be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information provided to us.

Please note that this is not a guarantee that such information may not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software.

If you have any questions, comments, or concerns about this privacy policy or our privacy practices, please contact us through Contact us page. All information you provide in any written communication will also be covered by this policy.

Thank you for choosing IRONCK products. we hope you’ll enjoy your purchase.

Please feel free to contact our customer service department if you have any questions or concerns. We are here to help you with anything from placing orders, delivery questions, product price etc.

Any feedback or review for the products will be highly valued and will motivate us to keeping on improving to serve you better.

Before email us, let’s check the most popular inquiries for quickest answers.

ORDER ISSUES
I ordered incorrectly, am I able to change an item in my order?
Unfortunately we are unable to make any item changes to orders once the order has been placed. Alternatively, we may cancel the order if the package has not yet begun processing with our shipping department. Please note that once the package has begun processing, and a tracking number has been created, the order will NO LONGER be able to be canceled.

Can I cancel my order?
We are only able to cancel orders before the order has begun processing with our shipping department. Once a shipping label has been created, the order is no longer able to be canceled/refunded. If necessary you may refuse the package at time of delivery. Once we receive the package back at our facility we will be happy to modify or cancel and refund the order.

I received my package, and an item is missing/incorrect. Can you send me the product that I ordered?
If you believe an item is wrong/missing, please contact us immediately. Please kindly send us the picture for the defective part or telling us which part is missing according to the manual. Upon reviewing your email, we will handle the case within 24 hours on working days.

What is Pre-order？
All pre-order items are waiting for its first batch. We will ship the pre-order items by ordering date when the first batch arrived. Please note that before ordering that if the site don’t write the exact ETA, the releasing date of the pre-order items may got a little delay.

I just made an order, can I change my shipping address?
We are only able to change the shipping address before the order has begun processing with our shipping department. Once a shipping label has been created, the order is no longer able to make any change. If necessary you may contact the local post office to arrange mail-forwarding, or to arrange pick-up at your local post office.

SHIPPING AND HANDLING
I just made an order, when will it be shipped?
 We will ship the order within 24-48 hours once the order has been placed excluding weekends and holidays and the parcels will be dispatched from the nearest local warehouse which ensures the parcels being delivered in 4-6 working days. NOTE: During the busy holiday seasons or after holiday promotions, the shipment processing can take up to 72 business hours.

I was sent a tracking number, but the order shows that it is still in pre-shipment. What is the status of my order?
Shipping labels are created prior to the shipment, which also creates a corresponding tracking number for the package. You will receive a shipping confirmation email at the same time. Please note that this does not indicate that the order has been shipped out. During this stage in the fulfillment process the order will be forwarded to our logistic agency for shipment. In the event that an items in your order is unavailable, you will receive an email from our customer service team to resolve any issues. Additionally, the tracking will update once the package is received and scanned by the courier.

RETURNS & REFUNDS
Is there any warranty for the items I purchased from your website?
We offer a ONE-YEAR limited warranty for all manufacture defective items. The warranty period will begin once the package has been delivered in correspondence to the order’s tracking history. Please contact us asap if you believe that there are defectives about the item(s) your purchased from our website. The item(s) will be no longer eligible for a refund/replacement after the warranty period.

What is the process if my product is found to be defective?
If you found defective on the product you purchased from our website, please notify us within the 30-day limited period and we will be sure to assist you in the replacement or return process. Prior to contacting us please ensure to include the following points in your email for a quick solution.

• Order number
• Images/Video of the defective items, clearly showing the issue at hand
• A detailed description of the issue you are facing with the product.

Please send the above information to support@ironck.com

Can I return items for my entire order back?
Orders placed on www.ironck.com have a 30 Day Return Policy. We gladly accepts returns of unopened, unused, undamaged, or defective items purchased on our website for a refund or exchange.
Please refer to Return policy for more details!

Can I apply a coupon code after placing order?
Unfortunately, we are unable to apply coupon codes to orders after they have been placed. To avoid further issues, please ensure to input your coupon code prior to ordering.

What will happen if an item in my order is found to be Out-of-Stock?
In a rare case that an item you purchased is found to be unavailable during the processing of shipment, our customer service team will contact you immediately to inquire about a possible substitution. We reserve the right to issue a refund for an out of stock items or the entire order if it makes great effects to you.

Thank you for your interest in Ironck! We're here to assist you with any questions, feedback, or assistance you may need. Please feel free to contact us through the following channels:

Email: For general inquiries, please email us at support@ironck.com. Our team is committed to providing timely responses within 48 hours. Please note that during weekends or peak holiday periods, there may be a slight delay in our response time.

Social Media: Stay connected with us and be the first to know about updates, promotions, and new product announcements by following IronckFurniture on Facebook, Instagram, and YouTube. Join our online community and stay informed!

We value your feedback and aim to offer excellent customer service. Please don't hesitate to reach out to us with any questions or concerns. We look forward to assisting you!