FAQ

Thank you for choosing IRONCK products. we hope you’ll enjoy your purchase.

Please feel free to contact our customer service department if you have any questions or concerns. We are here to help you with anything from placing orders, delivery questions, product price etc.

Any feedback or review for the products will be highly valued and will motivate us to keeping on improving to serve you better.

Before email us, let’s check the most popular inquiries for quickest answers.


ORDER ISSUES
I ordered incorrectly, am I able to change an item in my order?
Unfortunately we are unable to make any item changes to orders once the order has been placed. Alternatively, we may cancel the order if the package has not yet begun processing with our shipping department. Please note that once the package has begun processing, and a tracking number has been created, the order will NO LONGER be able to be canceled.

Can I cancel my order?
We are only able to cancel orders before the order has begun processing with our shipping department. Once a shipping label has been created, the order is no longer able to be canceled/refunded. If necessary you may refuse the package at time of delivery. Once we receive the package back at our facility we will be happy to modify or cancel and refund the order.

I received my package, and an item is missing/incorrect. Can you send me the product that I ordered?
If you believe an item is wrong/missing, please contact us immediately. Please kindly send us the picture for the defective part or telling us which part is missing according to the manual. Upon reviewing your email, we will handle the case within 24 hours on working days.

What is Pre-order?
All pre-order items are waiting for its first batch. We will ship the pre-order items by ordering date when the first batch arrived. Please note that before ordering that if the site don’t write the exact ETA, the releasing date of the pre-order items may got a little delay.

I just made an order, can I change my shipping address?
We are only able to change the shipping address before the order has begun processing with our shipping department. Once a shipping label has been created, the order is no longer able to make any change. If necessary you may contact the local post office to arrange mail-forwarding, or to arrange pick-up at your local post office.

SHIPPING AND HANDLING
I just made an order, when will it be shipped?
We will ship our order within 24-48 hours once the order has been placed, excluding weekends and holidays. NOTE: During the busy holiday seasons or after holiday promotions, the shipment processing can take up to 72 business hours.

I was sent a tracking number, but the order shows that it is still in pre-shipment. What is the status of my order?
Shipping labels are created prior to the shipment, which also creates a corresponding tracking number for the package. You will receive a shipping confirmation email at the same time. Please note that this does not indicate that the order has been shipped out. During this stage in the fulfillment process the order will be forwarded to our logistic agency for shipment. In the event that an items in your order is unavailable, you will receive an email from our customer service team to resolve any issues. Additionally, the tracking will update once the package is received and scanned by the courier.

RETURNS & REFUNDS
Is there any warranty for the items I purchased from your website?
We offer a ONE-YEAR limited warranty for all manufacture defective items. The warranty period will begin once the package has been delivered in correspondence to the order’s tracking history. Please contact us asap if you believe that there are defectives about the item(s) your purchased from our website. The item(s) will be no longer eligible for a refund/replacement after the warranty period.

What is the process if my product is found to be defective?
If you found defective on the product you purchased from our website, please notify us within the 30-day limited period and we will be sure to assist you in the replacement or return process. Prior to contacting us please ensure to include the following points in your email for a quick solution.

  • Order number
  • Images/Video of the defective items, clearly showing the issue at hand
  • A detailed description of the issue you are facing with the product.


Please send the above information to support@ironck.com

Can I return items for my entire order back?
Orders placed on www.ironck.com have a 30 Day Return Policy. We gladly accepts returns of unopened, unused, undamaged, or defective items purchased on our website for a refund or exchange.
Please refer to Return policy for more details!

Can I apply a coupon code after placing order?
Unfortunately, we are unable to apply coupon codes to orders after they have been placed. To avoid further issues, please ensure to input your coupon code prior to ordering.

What will happen if an item in my order is found to be Out-of-Stock?
In a rare case that an item you purchased is found to be unavailable during the processing of shipment, our customer service team will contact you immediately to inquire about a possible substitution. We reserve the right to issue a refund for an out of stock items or the entire order if it makes great effects to you.