Shipping policy
Delivery Area
Currently, our products are available exclusively for the US market, with the exception of Puerto Rico (PR), Hawaii (HI), and Alaska (AK) states. Our warehouses are strategically located within the USA, ensuring efficient delivery to your shipping address by assigning the closest warehouse to fulfill your order. IRONCK partners with top-notch carriers to provide reliable shipping services. On the Secure Checkout page, you can review your item description, price, and estimated delivery timing.
Shipping
Two primary factors influence the time it takes for you to receive your item:
1) Order Processing Time:
Upon receiving your order, the processing time may vary depending on the specific item. Our warehouses strive to ship in-stock products within 24 working hours. However, please note that certain factors, such as the availability of popular items, can affect processing time. We are committed to promptly updating the inventory status of such items and ensuring our customer service team promptly informs customers about their order status. If you have any concerns, please don't hesitate to reach out.
2) Shipping Methods:
Please be aware that the ongoing coronavirus outbreak and reduced staff levels may result in slightly longer processing times than usual. If you have any questions or require assistance, please contact our support team at support@ironck.com.
Incomplete or Incorrect Address Submissions:
We kindly request you to carefully review your shipping address before placing an order. Errors in the shipping address can cause delays in transit time or even result in returned orders. In such cases, we will only reship the order after it has been returned to us by the courier, and the customer will be responsible for the cost of reshipment.
Tax and Customs Duties
1) Sales Tax and Export Duties:
We do not charge any sales tax or export duties on our products.
2) Import Duties and Taxes:
Please note that your order may be subject to import duties, taxes, tariffs, customs charges, DDP (Delivered Duty Paid), VAT (Value Added Tax), or similar fees once your package reaches your state.
3) Responsibility for Import Taxes and Customs Duties:
Any and all import taxes and customs duties are the sole responsibility of the customer. Duties and taxes imposed by the destination country are beyond our control and authority.
Currently, our products are available exclusively for the US market, with the exception of Puerto Rico (PR), Hawaii (HI), and Alaska (AK) states. Our warehouses are strategically located within the USA, ensuring efficient delivery to your shipping address by assigning the closest warehouse to fulfill your order. IRONCK partners with top-notch carriers to provide reliable shipping services. On the Secure Checkout page, you can review your item description, price, and estimated delivery timing.
Shipping
Two primary factors influence the time it takes for you to receive your item:
1) Order Processing Time:
Upon receiving your order, the processing time may vary depending on the specific item. Our warehouses strive to ship in-stock products within 24 working hours. However, please note that certain factors, such as the availability of popular items, can affect processing time. We are committed to promptly updating the inventory status of such items and ensuring our customer service team promptly informs customers about their order status. If you have any concerns, please don't hesitate to reach out.
2) Shipping Methods:
Please be aware that the ongoing coronavirus outbreak and reduced staff levels may result in slightly longer processing times than usual. If you have any questions or require assistance, please contact our support team at support@ironck.com.
Incomplete or Incorrect Address Submissions:
We kindly request you to carefully review your shipping address before placing an order. Errors in the shipping address can cause delays in transit time or even result in returned orders. In such cases, we will only reship the order after it has been returned to us by the courier, and the customer will be responsible for the cost of reshipment.
Tax and Customs Duties
1) Sales Tax and Export Duties:
We do not charge any sales tax or export duties on our products.
2) Import Duties and Taxes:
Please note that your order may be subject to import duties, taxes, tariffs, customs charges, DDP (Delivered Duty Paid), VAT (Value Added Tax), or similar fees once your package reaches your state.
3) Responsibility for Import Taxes and Customs Duties:
Any and all import taxes and customs duties are the sole responsibility of the customer. Duties and taxes imposed by the destination country are beyond our control and authority.