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Questions, feedback, or just want to say hello? We're here for you. Our team typically responds within 24 hours.
EMAIL US
hello@ironck.com
Response within 24 hours
CALL US
1-800-IRONCK-1
Mon-Fri, 9am-5pm PST
HEADQUARTERS
San Francisco, CA
By appointment only
BUSINESS HOURS
Mon-Fri 9am-5pm
Pacific Standard Time
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Quick Answers
Frequently Asked Questions
What is your return policy?
We offer a 30-day hassle-free return policy on all products. Items must be unassembled and in original packaging. To initiate a return, contact us and we'll provide a prepaid shipping label.
How long does shipping take?
Standard shipping takes 5–10 business days. Expedited 2-3 day shipping is available at checkout for an additional fee. Large furniture items may require freight delivery with a scheduled appointment.
Do your products require assembly?
Most products require light assembly (estimated 15–45 minutes). All necessary hardware and step-by-step instructions are included in every package. We also offer PDF and video assembly guides on our website.
Can I apply a coupon code after placing order?
Unfortunately, we are unable to apply coupon codes to orders after they have been placed. To avoid further issues, please ensure to input your coupon code prior to ordering.
Do you ship internationally?
Once your order ships, you'll receive a tracking number via email. You can also log into your account on our website to view order status in real time.
Can I cancel my order?
We are only able to cancel orders before the order has begun processing with our shipping department. Once a shipping label has been created, the order is no longer able to be canceled/refunded. If necessary you may refuse the package at time of delivery. Once we receive the package back at our facility we will be happy to modify or cancel and refund the order
Headquarters
San Francisco, California