IRONCK Dog Crate Furniture for Small Dogs

Delivery Area
At the moment, our products are for US Market ONLY.（EXCEPT PR,HI,AK STATE)
Our warehouses are located in the USA and your product. To make sure your order gets to you on time, your order will be fulfilled by the warehouse which is closest to your shipping address.
IRONCK uses the best carriers in the business. From the Secure Checkout page you'll see your item description, price and delivery timing.

Shipping
There are two key factors that affect the time you receive the item.

1) Order Processing Time
After receiving your order, the exact processing time varies depending on the item. Our warehouse always ship the in stock products in 24 working hours, but this can also be affected by the item's stock status. The inventory of those popular items will be updated quickly and our customer service team will promptly inform customers about their order status. Please do not worry.

2) Shipping Methods
Notice:
Due to the coronavirus outbreak and reduced staffs, the processing time will be a little longer than before. If you have any questions, please contact: support@ironck.com

Incomplete or Incorrect Address Submissions
Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit time or returned orders. We will not reship the order until it is returned to us by the courier and the customer needs to pay for the cost of reshipment.

Tax and Customs Duties

1) We don't charge any sales tax or export duties.

2) Please note that your order may be subject to import duties, taxes, tariffs, customs charges, DDP, VAT, and the like, once your package reaches your state.

3) Any and all import taxes and customs duties are the responsibility of the customer. Duties and taxes levied by the host country are beyond our control and scope.

IRONCK online shop makes sales based the excellent designs and proven reliability. We have a QA team to test that your ordered products are functioning correctly before they are packed and sent to you, so our product quality is guaranteed. However, If you are not satisfied with the items you received, it is easy for you to exchange or refund.

Here's what to do:
1.Items must be returned with original packaging, manuals, and all accessories and documents provided by the manufacturer.
2.Items received should be unused, undamaged and in the original package.
3.Create a request by visiting this link: contact us
4.If a product is DOA or shipped incorrectly, IRONCK covers all shipping charges. For all the other cases of returns, a staff will charge you the actual shipping costs incurred.
5.Our customer service team will send you a pre-paid shipping label. Note that the returning package must be postmarked within 14 calendar days from the date you received.
6. You will receive a confirmation e-mail as soon as returning packages arrived. Meanwhile, money will be refund in 24 business hours.

Restrictions:
·If products are altered or modified, warranty and money back satisfaction become void.

Refund Policy
If customers’ packages have not been shipped yet, you may send a request to our customer service team by email at support@ironck.com to get full refund. If your package has already been on the way or it has been received by your side, Please check our return policy

DOA and Wrong Item Claims
Please contact our customer service team by email at support@ironck.com with a description of the problem along with your order number. "Defective on Arrival" (DOA) and "Wrong Item" claims must be reported to us within 72 hours from the delivery time.