IRONCK online shop makes sales based the excellent designs and proven reliability. We have a QA team to test that your ordered products are functioning correctly before they are packed and sent to you, so our product quality is guaranteed. However, if you are not satisfied with the items you received, it is easy for you to exchange or refund.
Here's what to do:
1.Items must be returned with original packaging, manuals, and all accessories and documents provided by the manufacturer.
2.Items received should be unused, undamaged and in the original package.
3.Create a request by visiting this link: contact us
4.If a product is DOA or shipped incorrectly, IRONCK covers all shipping charges. For all the other cases of returns, a staff will charge you the actual shipping costs incurred.
5.Our customer service team will send you a pre-paid shipping label. Note that the returning package must be postmarked within 14 calendar days from the date you received.
6.You will receive a confirmation e-mail as soon as returning packages arrived. Meanwhile, money will be refund in 24 business hours.
If products are altered or modified, warranty and money back satisfaction become void.